Help Center
Welcome to VANELLE. Find answers about shopping, delivery and your order below.
How can I contact you?
Email contact@vanellebags.com. For an existing order, include your order number so we can help.
Do you offer free shipping?
Yes. Standard shipping is free on all orders to supported destinations. Available delivery countries and the final order total are shown at checkout. Customs duties and import taxes may still apply. Read our Shipping Policy.
Where do you deliver?
We ship internationally to supported destinations worldwide, including the United Kingdom. Some countries are excluded. If your country is not available at checkout, we cannot currently ship there.
What currency will I pay in?
Our prices and checkout are in British pounds (GBP). Your bank may apply its own conversion rate or fees if your account uses a different currency.
How can I track my order?
When tracking becomes available after dispatch, we send it by email. Visit Track My Order for help finding your tracking details.
Can I change my order or address?
Contact us as soon as possible with your order number and the change you need. Changes may not be possible after dispatch.
How do returns and refunds work?
Read our Refund Policy and contact us with your order number to request assistance. If an item arrives damaged, faulty or incorrect, please let us know.